Product Requirements and Technical Specifications

Product Owner: PingQuack Inc.

 Industry: Legal Technology (LegalTech) Primary Practice Area: Personal Injury — Motor Vehicle Accidents Document Type: Product Requirements Document (PRD) and Technical Specification Version:1.0 — Proposed Commercial Product

1. Executive Summary

The AI Personal Injury Intake Assistant is an intelligent, conversational legal intake platform designed to automate the first interaction between prospective clients and personal injury law firms.

The platform uses voice AI, natural language processing, structured data extraction, workflow automation, and optional case management integrations to capture critical information from individuals involved in automobile accidents.

Rather than relying on manual receptionist screening, voicemail, or lengthy intake forms, the assistant conducts a structured but natural conversation, identifies information gaps, generates attorney-ready summaries, and routes inquiries to designated legal professionals.

The platform is intended to operate under attorney-defined intake policies and human supervision. It does not practice law, independently determine legal eligibility, or provide legal advice.

Primary Business Objectives

• Capture prospective client inquiries 24/7.

• Reduce missed calls and lost intake opportunities.

• Standardize intake information across employees and offices.

• Reduce administrative time spent gathering accident details.

• Identify incomplete or urgent inquiries.

• Support faster attorney response and case evaluation.

• Improve data quality before information enters case management systems.

• Provide a consistent, professional caller experience.

• Allow law firms to scale intake operations without proportionally increasing staffing.