Camellia Voice
Camellia Voice
Camellia Voice AI patient call agent
Camellia Voice answers routine patient calls, handling appointment scheduling, common FAQs, and intake information capture — freeing front-desk and call center staff from repetitive phone work while escalating anything complex to a human.
Key capabilities:
- Answers inbound calls and handles routine requests without staff involvement
- Schedules, reschedules, and cancels appointments based on provider availability
- Responds to common patient FAQs (hours, location, insurance accepted, prep instructions, etc.)
- Captures intake information over the phone (demographics, reason for visit, insurance details)
- Detects complex, sensitive, or ambiguous calls and escalates to a live staff member with context already captured
- Reduces call volume and hold times for front-desk and call center teams
Ideal for: Clinics, call centers, and healthcare organizations with high inbound call volume looking to offload routine scheduling and FAQ traffic while keeping staff focused on calls that need a human touch.
Pricing: $40,000 setup + $3,000/month
|
Telephony integration: |
Connects to existing phone lines/PBX via SIP trunk or cloud telephony provider; handles inbound call routing and IVR fallback |
| Speech pipeline | Real-time speech-to-text for patient utterances, natural-language understanding for intent detection (schedule, reschedule, FAQ, intake, escalation), text-to-speech for responses |
| Dialogue management | State-tracked conversation flow that handles multi-turn interactions (e.g., collecting date preference, then time, then confirming) with interruption handling and clarification prompts |
| Scheduling |
Reads real-time provider/location availability and writes directly to the scheduling system to book, reschedule, or cancel appointments |
|
Knowledge base grounding: |
FAQ responses grounded in a maintained knowledge base (hours, locations, insurance, prep instructions) rather than open-ended generation, to keep answers accurate and current |
| IntakeCapture | Structured data extraction from spoken responses (demographics, reason for visit, insurance) written to a structured intake record |
| Escalation detection | Classifies calls as routine vs. complex/sensitive in real time (e.g., clinical symptoms requiring triage, billing disputes, angry callers) and transfers to a live agent with a conversation summary and captured data attached |
| Call logging | Full transcript and structured outcome logging for QA, compliance, and analytics |
Price breakdown:
| Category | Description | Cost |
|---|---|---|
| Setup (one-time) | $40,000 | |
| Telephony integration | SIP/PBX connection, call routing setup | $9,000 |
| Dialogue & intent configuration | Scheduling, FAQ, intake, escalation flows | $12,000 |
| Scheduling & EHR/intake integration | Connecting to booking and intake systems | $9,000 |
| Knowledge base setup | FAQ content, prep instructions, insurance info | $4,000 |
| Compliance & call logging setup | Recording consent, audit logging, access control | $3,500 |
| Testing & staff training | UAT, escalation handoff training, launch support | $2,500 |
| Monthly (ongoing) | $3,000/mo | |
| Platform hosting & call minutes | Telephony, speech-to-text/text-to-speech usage | $1,600/mo |
| Model monitoring & tuning | Intent accuracy tracking, escalation rate review | $800/mo |
| Support & maintenance | Knowledge base updates, minor flow adjustments | $600/mo |
Notes:
- Monthly cost is largely usage-driven (call volume, minutes) — the $3,000/mo figure assumes a typical mid-volume clinic; high call-volume organizations may see this scale up.
- No renewal "year one vs. renewal" distinction here since it's already structured as setup + subscription, unlike the flat annual-license products above.