{"product_id":"camellia-voice-ai-patient-call-agent","title":"Camellia Voice","description":"\u003ch2\u003eHandle routine patient calls automatically. Route anything sensitive straight to your staff.\u003c\/h2\u003e\n\u003cp\u003eCamellia Voice answers appointment, FAQ, and intake calls without a person on the line — and hands off symptoms, complaints, or anything ambiguous to a live team member with full context already captured, before the patient even notices the transfer.\u003c\/p\u003e\n\n\u003ctable width=\"100%\" style=\"border-collapse: collapse; margin: 24px 0;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 16px; text-align: center; vertical-align: top;\"\u003e\n\u003cp\u003e\u003ca href=\"#ASSESSMENT-FORM-URL\" style=\"display: inline-block; background-color: #2c2c2c; color: #ffffff; padding: 14px 28px; text-decoration: none; font-weight: bold; font-size: 16px; border-radius: 4px;\"\u003eRequest an Assessment\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd style=\"padding: 16px; text-align: center; vertical-align: top;\"\u003e\n\u003cp\u003e\u003ca href=\"#DEMO-CALENDAR-URL\" style=\"display: inline-block; background-color: #ffffff; color: #2c2c2c; padding: 14px 28px; text-decoration: none; font-weight: bold; font-size: 16px; border-radius: 4px; border: 2px solid #2c2c2c;\"\u003eBook a Live Demo Call\u003c\/a\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp style=\"text-align: center; font-size: 13px; color: #666666;\"\u003e\u003cem\u003e$40,000 implementation + ~$3,000\/mo. Final pricing depends on call volume and integrations — you'll get a firm number before signing anything.\u003c\/em\u003e\u003c\/p\u003e\n\n\u003chr style=\"margin: 32px 0;\"\u003e\n\n\u003cp\u003e\u003cstrong\u003eCamellia Voice\u003c\/strong\u003e \u003cem\u003eAI patient call agent\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eCamellia Voice answers routine patient calls, handling appointment scheduling, common FAQs, and intake information capture — freeing front-desk and call center staff from repetitive phone work while escalating anything complex to a human.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eKey capabilities:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eAnswers inbound calls and handles routine requests without staff involvement\u003c\/li\u003e\n\u003cli\u003eSchedules, reschedules, and cancels appointments based on provider availability\u003c\/li\u003e\n\u003cli\u003eResponds to common patient FAQs (hours, location, insurance accepted, prep instructions, etc.)\u003c\/li\u003e\n\u003cli\u003eCaptures intake information over the phone (demographics, reason for visit, insurance details)\u003c\/li\u003e\n\u003cli\u003eDetects complex, sensitive, or ambiguous calls and escalates to a live staff member with context already captured\u003c\/li\u003e\n\u003cli\u003eReduces call volume and hold times for front-desk and call center teams\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eIdeal for:\u003c\/strong\u003e Clinics, call centers, and healthcare organizations with high inbound call volume looking to offload routine scheduling and FAQ traffic while keeping staff focused on calls that need a human touch.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003ePricing:\u003c\/strong\u003e $40,000 setup + $3,000\/month\u003c\/p\u003e\n\u003cp style=\"text-align: center; margin: 24px 0;\"\u003e\u003ca href=\"#ASSESSMENT-FORM-URL\" style=\"font-size: 14px; color: #2c2c2c;\"\u003eSkip the assessment — request a proposal directly →\u003c\/a\u003e\u003c\/p\u003e\n\n\u003cp\u003e \u003c\/p\u003e\n\u003ctable width=\"458\" height=\"383\" style=\"width: 98.4375%; height: 529px;\"\u003e\n\u003ctbody\u003e\n\u003ctr style=\"height: 76px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 76px;\"\u003e\u003cp\u003e\u003cstrong\u003eTelephony integration:\u003c\/strong\u003e\u003c\/p\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 76px;\"\u003eConnects to existing phone lines\/PBX via SIP trunk or cloud telephony provider; handles inbound call routing and IVR fallback\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 95px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003e\u003cstrong\u003eSpeech pipeline\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003eReal-time speech-to-text for patient utterances, natural-language understanding for intent detection (schedule, reschedule, FAQ, intake, escalation), text-to-speech for responses\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 95px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003e\u003cstrong\u003eDialogue management\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003eState-tracked conversation flow that handles multi-turn interactions (e.g., collecting date preference, then time, then confirming) with interruption handling and clarification prompts\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 92px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 92px;\"\u003e\u003cstrong\u003eScheduling\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 92px;\"\u003e\u003cp\u003eReads real-time provider\/location availability and writes directly to the scheduling system to book, reschedule, or cancel appointments\u003c\/p\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 95px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003e\u003cp\u003e\u003cstrong\u003eKnowledge base grounding:\u003c\/strong\u003e\u003c\/p\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 95px;\"\u003e\u003cspan\u003eFAQ responses grounded in a maintained knowledge base (hours, locations, insurance, prep instructions) rather than open-ended generation, to keep answers accurate and current\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr style=\"height: 76px;\"\u003e\n\u003ctd style=\"width: 49.557522%; height: 76px;\"\u003e\u003cstrong\u003eIntakeCapture\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%; height: 76px;\"\u003e\u003cspan\u003eStructured data extraction from spoken responses (demographics, reason for visit, insurance) written to a structured intake record\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 49.557522%;\"\u003e\u003cstrong\u003e\u003cspan\u003eEscalation detection\u003c\/span\u003e\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%;\"\u003e\u003cspan\u003eClassifies calls as routine vs. complex\/sensitive in real time (e.g., clinical symptoms requiring triage, billing disputes, angry callers) and transfers to a live agent with a conversation summary and captured data attached\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 49.557522%;\"\u003e\u003cstrong\u003e\u003cspan\u003eCall logging\u003c\/span\u003e\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 49.557522%;\"\u003e\u003cspan\u003eFull transcript and structured outcome logging for QA, compliance, and analytics\u003c\/span\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e\u003cstrong\u003ePrice breakdown:\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable style=\"width: 100%; border-collapse: collapse; font-size: 14px;\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003cth style=\"text-align: left; padding: 8px; border-bottom: 1px solid #ccc;\"\u003eCategory\u003c\/th\u003e\n\u003cth style=\"text-align: left; padding: 8px; border-bottom: 1px solid #ccc;\"\u003eDescription\u003c\/th\u003e\n\u003cth style=\"text-align: left; padding: 8px; border-bottom: 1px solid #ccc;\"\u003eCost\u003c\/th\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003cstrong\u003eSetup (one-time)\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003cstrong\u003e$40,000\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eTelephony integration\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eSIP\/PBX connection, call routing setup\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$9,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eDialogue \u0026amp; intent configuration\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eScheduling, FAQ, intake, escalation flows\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$12,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eScheduling \u0026amp; EHR\/intake integration\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eConnecting to booking and intake systems\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$9,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eKnowledge base setup\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eFAQ content, prep instructions, insurance info\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$4,000\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eCompliance \u0026amp; call logging setup\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eRecording consent, audit logging, access control\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$3,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eTesting \u0026amp; staff training\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eUAT, escalation handoff training, launch support\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$2,500\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003cstrong\u003eMonthly (ongoing)\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e\u003cstrong\u003e$3,000\/mo\u003c\/strong\u003e\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003ePlatform hosting \u0026amp; call minutes\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eTelephony, speech-to-text\/text-to-speech usage\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$1,600\/mo\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eModel monitoring \u0026amp; tuning\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eIntent accuracy tracking, escalation rate review\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$800\/mo\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"padding: 8px;\"\u003eSupport \u0026amp; maintenance\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003eKnowledge base updates, minor flow adjustments\u003c\/td\u003e\n\u003ctd style=\"padding: 8px;\"\u003e$600\/mo\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\n\u003cp\u003e\u003cstrong\u003eNotes:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMonthly cost is largely usage-driven (call volume, minutes) — the $3,000\/mo figure assumes a typical mid-volume clinic; high call-volume organizations may see this scale up.\u003c\/li\u003e\n\u003cli\u003eNo renewal \"year one vs. renewal\" distinction here since it's already structured as setup + subscription.\u003c\/li\u003e\n\u003c\/ul\u003e","brand":"PingQuack, Penguin Whisper","offers":[{"title":"Default Title","offer_id":50102849765677,"sku":"88459519629873451776","price":40000.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0896\/9843\/5373\/files\/u7811687537_A_anime_glitter_prism_._sign_ping_quack_Retain_ke_aa42dde1-3bb2-4441-8ead-e46f1f0a89f4_0.png?v=1783808434","url":"https:\/\/pingquack.com\/products\/camellia-voice-ai-patient-call-agent","provider":"PingQuack, Penguin Whisper","version":"1.0","type":"link"}